Do you have a question in mind? We've gathered some of our most frequently asked questions on this page, but if you can't find an answer to your query, please contact us

How do I choose the right size?

We have collected all important information regarding sizing in our Size Guide.

Do you ship to my country?

Currently, we ship to the following countries and regions:

United States

Are there delivery costs?

Orders placed in the United States and valued at $75+ USD ship for free!

How are payments processed?


All prices in our store are in either USD or CAD, depending on your selected country. Our accepted payment methods at the moment are:

Credit cards

Your payment will be processed securely through Shopify. We accept MasterCard, Visa, and American Express.

At the moment, we don't provide payment via bank transfer.


Alternatively, you can also choose to pay with PayPal. PayPal supports:

  • Credit Cards (Visa, MasterCard, American Express, Discover, JCB, Diner's Club, and EnRoute)
  • Debit Cards
  • PayPal Balance (with PayPal Cash or PayPal Cash Plus)
  • Your bank account
When will my order arrive?

Delivery times may vary. You can track your order with the tracking code you will receive via email once the parcel has left our warehouse.

Can I return an order?

Something didn't work out? Not to worry! You have 30 days from date of delivery to return items for a full refund or exchange.

If you would like to make a return as a result of our error or a defective product, please email our pack at: paikka.usa@paikka.pet and we'll get you sorted!

It can take up to 10 business days for us to open your return package and inspect the items inside. For inquiries on your return or to alert us of it, please feel free to email our pack using the address above.

Please note that we can only refund or exchange products that are new, clean, free of pet hair, dirt, or other debris, and with the original hang tags still attached.

Return instructions (USA Customers):

  1. Attach the provided prepaid USPS return label to the outside of the returning parcel. Please attach the new label over the old one or use a different package.
  2. Bring the parcel to your nearest USPS location.
  3. Your refund or exchange will be processed after our warehouse has confirmed delivery and inspection of the return.

Where do I find my return label?

Check your parcel for a prepaid USPS return label. If you did not receive a return label, or the one you received is damaged or was accidentally discarded, please email our pack for assistance: paikka.usa@paikka.pet

How do I get refunded?

A full refund will be processed for merchandise sent back in NEW condition, returned within 30 days of delivery, and after our warehouse has confirmed and inspected the return which can take up to 10 business days after arriving to our facility.

All refunds will be processed through the original payment method used upon purchase. If you paid using a PAIKKA Gift Card, the refunded amount will be placed back on your gift card.

Can I exchange a product?

Something didn't fit quite right? You are welcome to exchange *new and unused products within 30 days of delivery. Using the prepaid USPS return label included with your order, please send the product back and alert our pack via email so we can get you sorted! paikka.usa@paikka.pet

*All products you wish to exchange MUST be returned to us in NEW condition. This means clothing is free of pet hair, dirt, or other debris, with all hangtags attached. Other merchandise must be in its original and new condition as well, boxed or bagged with all appropriate labels or hangtags in place. We cannot refund or exchange used, worn, or damaged merchandise.

I have a reclamation. What do I do?

The product isn't the right one for me
We have a 30-day return policy. Please see "How do I return my order" and note that we can only take back products that are clean, unused and with the original hang tags still attached.

My product is damaged
If your product is damaged without any obvious external reason, please send us a message and picture of the damaged item to paikka.usa@paikka.pet. Please state your order number in your message for quick processing.

My parcel arrived damaged
We’re sorry about the inconvenience, and hope that all items you ordered arrived intact and complete. If the damage only affects your parcel and you would like to return something from that order, you can use any packing material for the return.

My order was incomplete
We’re sorry for the inconvenience. Please write us a message at paikka.usa@paikka.pet and state your order number in your message to our customer service team for quick processing.

Please note: Customer satisfaction is top priority for us and we love to hear your feedback. However, if your order was not placed directly through our own web shop, we kindly ask that you reach out to the business or website where the purchase was made for assistance.

I would like to retail PAIKKA products in my store. What do I do?

We’re always looking for quality retailers to help spread the magic of PAIKKA around the globe! If your business is interested in carrying our products, please send a message to info.usa@paikka.pet and our team will be in touch with you.