Ball tug toy for Dogs

Engaging in play offers cognitive, physical, and social benefits – a fantastic way for you and your dog to strengthen your bond. The Ball Tug Toy is ideal for interactive play and tugging sessions with your dog.

• Mentally stimulating
• Natural and sustainable materials

Exterior: 100% Suede
Padding: 100% Polyester made from recycled plastic bottles
Rope: 50% Cotton, 50% Jute

Hand wash
Color may transfer when new or wet; steer clear of light-colored surfaces.

SHIPPING, RETURNS & EXCHANGES  

• Free shipping for orders over $75.
• 30-day period free returns. 

If your dog doesn't like their gear, or if they’d like a different size/color, we have a 30 day return & exchange policy. 

Returns and exchanges must be initiated within 30 days of order delivery.

Returns are free – check your delivery box or bag for a prepaid USPS return label.

All returned items must be in NEW condition. All fur needs to be removed in order to receive a full refund.

Dirty, furry, or damaged returns are not eligible for refund. They will be shipped back to you at your expense OR will be donated to a local shelter if not reclaimed within 30 days.

If you’d like to make a return as a result of our error or a defective product, please email us at paikka.usa@paikka.pet and we’ll get you sorted!

It can take up to 10 days for us to open your return package and inspect the items inside. When the items are deemed to be in new condition, we’ll ship your exchange or issue a refund, and we’ll email you to let you know.

Once we issue a refund to your credit card company or bank, there could be additional delays in receiving the credit to your account due to your bank’s policies and processes. Please contact your payment provider to find out their timeline for crediting accounts. 

Payments

All prices in our store are in US Dollars ($). Our accepted payment methods at the moment are:

Credit cards

Your payment will be processed securely through Shopify. We accept MasterCard, Visa, and American Express.

At the moment, we don't provide payment via bank transfer.

PayPal

Alternatively, you can also choose to pay with PayPal. PayPal supports:

• Credit Cards (Visa, MasterCard, American Express, Discover, JCB, Diner's Club, and EnRoute)
• Debit Cards
• PayPal Balance (with PayPal Cash or PayPal Cash Plus)
• Your bank account

PayPal (Europe) S.à r.l. et Cie, S.C.A. is a Luxembourg credit institution licensed in accordance with Article 2 of the Financial Law of 5 April 1993, as amended, and is supervised by the Luxembourg supervisory authority, the Commision de Surveillance du Secteur Financier. The company has its registered office in Luxembourg (L-1150).

PayPal Inc. (one of the parent companies of PayPal (Europe) S.à r.l. et Cie, S.C.A.) is located in California, USA.

Any questions?

We're always here for you (well not always, we do need to sleep at night) so if anything seems to have gone wrong with your order, please let us know immediately and we'll fix it. You can contact us via email at paikka.usa@paikka.pet.